Complaints and Compliments

Submit a complaint to the Town

The Town of Iroquois Falls is committed to continuous organizational improvement where all complaints are dealt with fairly and in a respectful manner.

What is a complaint?

A complaint is an expression of dissatisfaction related to an issue or concern raised with a municipal program, service, or operation that is not resolved at the time the incident and for which the complainant submits their concerns to the Town in accordance with the Complaint Policy

A complaint is distinct from:

Request for Service:  A request made to the Town regarding a specific service, or to notify the Town that a scheduled service was not provided on time.  Examples include:

  • Requesting that the Town repair a street surface
  • Reporting a burnt out street light
  • Notifying the Town of a missed garbage collection
  • Alerting the Town of no water service
  • Reporting a bylaw or parking infraction

Claim to the Town:  A request for compensation, if you believe the Town is legally responsible for a bodily injury or property damage you have experienced.  Typical claims include requests for compensation for:

  • Damage to cars due to potholes
  • Injuries from slipping on a sidewalk
  • Foundation damage from Town trees

Enquiry:  A general or specific request for information regarding a municipal program, service, or operation.

Feedback:  An opinion, comment and expression of interest in a municipal program, service, or operation.

Compliment:  An expression of approval for a municipal program, service, operation, or staff.

Suggestion:  An idea submitted to the Town by a customer with the aim of improving municipal programs, services, or operations.

Submitting a complaint

In order to submit a formal complaint to the Town, you will be asked to provide the following information:

  • Details of what happened
  • When and where did this happen?
  • Who was involved and/or contacted?
  • What was said or done?
  • What kind of resolution is being sought?
  • Contact details of the complainant

All complaints will be dealt with in a confidential manner in accordance with the Municipal Freedom of Information and Protection of Privacy Act

Ready to submit a complaint?

Please review the Town's Complaint Policy for information on the steps to be taken with respect to a complaint.

Once complete, the prescribed Complaint Form may be submitted in person, by email to complaints@iroquoisfalls.com, or by mail to:

Clerk-Administrator
Town of Iroquois Falls
253 Main Street, P. O. Box 230
Iroquois Falls, ON  POK lGO

Submit a compliment

Compliment Submission

Please provide your comments and relevant specific details (i.e. date, time, location, service details, etc..) and also indicate whether you wish your compliment to be shared and with whom.